Booking Policy

1. Booking & Appointments

All appointments require at least one day’s notice due to my busy schedule.

A non-refundable confirmation fee is required to secure your booking:

  • £15 for 1-hour massage session
  • £25 for 1-hour 10-minute massage session
  • £25 for lash services
  • £25 for waxing services
  • £25 for luxury facial treatments
  • This amount will be deducted from the total price of your session.

    2. Cancellation & Rescheduling

    If you need to reschedule, please notify me at least 24 hours in advance.

    Cancellations or no-shows will result in the loss of the non-refundable confirmation fee.

    Repeated last-minute cancellations may require full payment for future appointments.

    3. Late Arrivals

    Please arrive on time for your appointment.

    If you’re more than 15 minutes late, your session may be shortened or rescheduled at my discretion.

    If you’re more than 30 minutes late, your appointment may be canceled, and the confirmation fee will not be refunded.

    4. Payments

    The remaining balance is due on the day of your appointment (cash, debit or credit card or via Booksy.com).

    Prices are non-negotiable.

    5. Hygiene & Preparation

    For Waxing: Please arrive with clean skin (no lotions, oils, or fake tan). Hair must be at least 6mm long for best results.

    For Massage: Please arrive clean and ready for your session or you can take a shower here without any problem.

    For Facials & Treatments: Avoid heavy makeup before your appointment and inform me of any skin allergies or medical conditions.

    For Lash Services: Arrive with clean, makeup-free lashes. If you have existing lash extensions done elsewhere, a removal may be required before a new set.

    6. Aftercare & Results

    I provide aftercare instructions to help maintain your results.

    Results may vary depending on skin type, hair growth, lifestyle, and adherence to aftercare.

    No refunds will be issued once a service has been performed.

    7. Professionalism & Respect

    I maintain a professional and respectful environment—any inappropriate behavior will result in immediate termination of the session without a refund.

    Terms of Use

    1. Acceptance of Terms

    By accessing and using our website, Story Beauty, you acknowledge that you have read, understood, and agree to these Terms of Use.

    2. Services Offered

    Story Beauty provides beauty and wellness services, including but not limited to:

    All appointments are booked through Booksy.com.

    3. User Responsibilities

    When using our website, you agree to:

    We reserve the right to refuse service to anyone who violates these terms.

    4. Appointments & Cancellations

    All bookings must be made in advance. Cancellations must be made at least 24 hours in advance. No-shows or late cancellations may result in charges or loss of booking privileges.

    5. Intellectual Property

    All content on this website—including text, images, and logos—is owned by Story Beauty and protected under copyright laws. You may not copy, distribute, or use any content without written permission.

    6. Website Use & Limitations

    This website is for informational and booking purposes only. You may not attempt to hack, disrupt, or interfere with our website. We reserve the right to modify or discontinue any part of the site at any time.

    7. Disclaimers & Limitation of Liability

    Story Beauty provides beauty and wellness services for relaxation and cosmetic enhancement only. We do not provide medical treatments. Clients must disclose any skin conditions or allergies before treatments.

    Our website is provided "as is." We do not guarantee uninterrupted service or error-free content. To the fullest extent permitted by law, we are not liable for any direct or indirect damages resulting from your use of our services or website.

    8. Third-Party Links

    Our website contains links to third-party platforms (e.g., Booksy, Google Maps, WhatsApp, social media). We are not responsible for the privacy practices or content of these third-party sites.

    9. Privacy & Cookies

    We use Google Analytics cookies to enhance user experience. You may opt out by clicking "Decline" when requested permission.

    10. Changes to Terms

    We reserve the right to update these Terms of Use at any time. The latest version will always be posted on our website.